tag:auroramc.statuspage.io,2005:/historyAuroraMC Status - Incident History2024-03-28T12:35:30+00:00AuroraMCtag:auroramc.statuspage.io,2005:Incident/185019582023-09-14T23:29:04+01:002023-09-14T23:29:04+01:00GameLog Gateway Timeout<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>23:29</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:54</var> BST</small><br><strong>Monitoring</strong> - We have identified what was causing the issue underlying issue, and we are monitoring the fix we have deployed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:39</var> BST</small><br><strong>Update</strong> - We have managed to get the website back, however we are now investigating issues with the base API returning an internal server error.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:27</var> BST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing GameLogs to result in a gateway timeout.</p>tag:auroramc.statuspage.io,2005:Incident/181535242023-08-16T14:44:37+01:002023-08-16T14:44:37+01:00System Outage<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:44</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:02</var> BST</small><br><strong>Monitoring</strong> - We are slowly bring out services back online. We are monitoring to ensure that all systems are working as intended.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:32</var> BST</small><br><strong>Update</strong> - We are currently investigating an issue that has caused a few of our servers and backend systems to be offline.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:29</var> BST</small><br><strong>Investigating</strong> - We are currently investigating an issue that has caused a few of our servers and backend systems to be offline.</p>tag:auroramc.statuspage.io,2005:Incident/179144642023-07-20T20:02:25+01:002023-07-20T20:02:25+01:00NuttersSMP Maintenance<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>20:02</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:02</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:01</var> BST</small><br><strong>Scheduled</strong> - The NuttersSMP will be undergoing maintenance while we perform an update.<br /><br />We only expect this maintenance to last 30 minutes as it is a relatively minor upgrade. We will update as the maintenance progresses.</p>tag:auroramc.statuspage.io,2005:Incident/173671912023-05-25T18:04:21+01:002023-05-25T18:04:21+01:00Forums Outage<p><small>May <var data-var='date'>25</var>, <var data-var='time'>18:04</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:49</var> BST</small><br><strong>Monitoring</strong> - It seems as though the maintenance has been completed and the website is now accessible once again, we will be monitoring it for a little bit in case it goes down once again.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:43</var> BST</small><br><strong>Update</strong> - After investigation, we have found out that there is scheduled maintenance from our upstream provider, We will update you on information as we receive it.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:42</var> BST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing our forums to be completely inaccessible.</p>tag:auroramc.statuspage.io,2005:Incident/169941882023-04-29T00:55:34+01:002023-04-29T00:55:35+01:00Backend Maintenance<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>00:55</var> BST</small><br><strong>Completed</strong> - Our backend maintenance has been completed and the network is now available.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>23:39</var> BST</small><br><strong>Verifying</strong> - It seems as though our required backend maintenance has been completed, we are just verifying that it changes we've made to our systems are working as expected.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>22:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:38</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:35</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time to make changes for the new update.</p>tag:auroramc.statuspage.io,2005:Incident/163924102023-03-08T22:04:45+00:002023-03-08T22:04:45+00:00Backend Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:04</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:48</var> GMT</small><br><strong>Verifying</strong> - The maintenance did not take as long as expected, and all systems seem to be online, we are verifying that everything is working as expected and all systems are functional.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:47</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:auroramc.statuspage.io,2005:Incident/161124682023-02-14T13:40:35+00:002023-02-14T13:40:35+00:00System Outage<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:40</var> GMT</small><br><strong>Resolved</strong> - All of our services are now back online. This was due to a firewall issue in one of our boxes which hosted some of our internal systems.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:45</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>22:48</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue that has caused many of our servers and backend systems to be offline.</p>tag:auroramc.statuspage.io,2005:Incident/127450812022-11-14T00:50:45+00:002022-11-14T00:50:45+00:00Store Emergency Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>00:50</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:05</var> GMT</small><br><strong>Investigating</strong> - We have had to put our store into emergency maintenance as we have been locked out of the software because they cannot authenticate our license. At this time, we suspect this is due to an authentication server outage.<br /><br />We are in contact with our software provider to resolve the issue. We will post the status with updates in due course.</p>tag:auroramc.statuspage.io,2005:Incident/126998362022-11-09T14:00:04+00:002022-11-09T14:00:05+00:00Server Lag<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> GMT</small><br><strong>Resolved</strong> - After testing a fix on our test environment, we have now pushed an update that should stop lag from the lobby servers. We apologise for any inconvenience caused during this period that the servers were lagging.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:17</var> GMT</small><br><strong>Update</strong> - The fix we deployed to our test environment did not work as intended. We are continuing to work on a fix.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> GMT</small><br><strong>Identified</strong> - We believe we have identified the issue and are working on a fix.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate the issue, we are hoping to have a definite cause soon.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:43</var> GMT</small><br><strong>Investigating</strong> - We are aware of ongoing lag issues with our Lobby Servers and are investigating to try and find out what the cause is.</p>tag:auroramc.statuspage.io,2005:Incident/127564642022-11-08T18:19:40+00:002022-11-08T18:19:40+00:00Discord Bot Maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:19</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:18</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:17</var> GMT</small><br><strong>Scheduled</strong> - Our Discord Bot will have commands disabled while we perform an update to our command engine. We will provide updates as nessesary.</p>tag:auroramc.statuspage.io,2005:Incident/127135252022-11-04T11:55:49+00:002022-11-04T11:55:50+00:00Server Outage<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:55</var> GMT</small><br><strong>Resolved</strong> - All servers appear to be back online and Jenkins has now recovered.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> GMT</small><br><strong>Monitoring</strong> - We have brought Jenkins back online, and are in the process of reinstalling our servers.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:43</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>06:48</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>06:09</var> GMT</small><br><strong>Identified</strong> - The network is currently experiencing a small outage due to Jenkins, our Continuous Integration service, being offline. As a result, multiple servers may be unavailable. We are aware of the issue and are working to fix it.</p>tag:auroramc.statuspage.io,2005:Incident/121920242022-10-17T17:35:33+01:002022-10-17T17:35:34+01:00Network issues<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:35</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:11</var> BST</small><br><strong>Monitoring</strong> - We have restarted the service and are monitoring to ensure that the system is fully functional.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:04</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing issues with our server management panel, and as a result, the network cannot dynamically open servers. We are currently investigating the issue.</p>tag:auroramc.statuspage.io,2005:Incident/112070882022-10-16T18:22:07+01:002022-10-16T18:22:07+01:00Player Count Issues<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>18:22</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:15</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:33</var> BST</small><br><strong>Identified</strong> - We have finally managed to isolate the issue and are working on a fix.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:52</var> BST</small><br><strong>Update</strong> - We are continuing to investigate the issue. We have deployed some additional debug tools to try to figure out the cause of the issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:40</var> BST</small><br><strong>Investigating</strong> - We are currently having issues with our network daemon Mission Control not updating the player count correctly. We are trying to isolate what is causing it so we may have incorrect player counts for the time being.</p>tag:auroramc.statuspage.io,2005:Incident/111409972022-09-14T22:00:00+01:002022-09-15T13:59:09+01:00Network Outage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:00</var> BST</small><br><strong>Resolved</strong> - We had a network outage last night as a result of a failed restart of Jenkins, our Continuous Integration service. This resulted in servers not being able to start properly as they were not able to download the server software or the plugin required for servers to start.</p>tag:auroramc.statuspage.io,2005:Incident/108257272022-08-14T20:30:34+01:002022-08-14T20:30:34+01:00Internal Jenkins issues<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>20:30</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>20:17</var> BST</small><br><strong>Monitoring</strong> - It seems the problem has resolved itself and we are monitoring services to ensure that they have fully recovered.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>19:54</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing issues with Jenkins (our plugin distribution software), and as a result the network is not able to dynamically open servers. We are currently investigating the issue.</p>tag:auroramc.statuspage.io,2005:Incident/98392332022-04-23T12:36:52+01:002022-04-23T12:36:52+01:00Backend Maintenance<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:36</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:30</var> BST</small><br><strong>Verifying</strong> - We are currently verifying that all systems are functioning correctly.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:52</var> BST</small><br><strong>Update</strong> - Some of the maintenance took a little longer than expected so we are behind on getting some of our systems back online. We will keep you updated.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:26</var> BST</small><br><strong>Update</strong> - We are making good progress, but we are still a ways away. At the moment, we are estimating that the maintenance will end as scheduled.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>08:54</var> BST</small><br><strong>Scheduled</strong> - The network will be offline while we conduct some backend maintenance.</p>tag:auroramc.statuspage.io,2005:Incident/98259882022-04-21T09:43:02+01:002022-04-21T09:43:02+01:00Network issues<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:43</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:38</var> BST</small><br><strong>Monitoring</strong> - Jenkins seems to be back online, we are monitoring to ensure it does not go offline again</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:35</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:22</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing issues with Jenkins (our plugin distribution system), and as a result the network is not able to dynamically open servers. We are currently investigating the issue.</p>tag:auroramc.statuspage.io,2005:Incident/96797812022-03-31T23:24:20+01:002022-03-31T23:24:20+01:00Network Outage<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>23:24</var> BST</small><br><strong>Resolved</strong> - The issue has been resolved and all systems are back online.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>23:19</var> BST</small><br><strong>Monitoring</strong> - Our systems have now been rebooted and were are ensuring we have no more issues.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>23:11</var> BST</small><br><strong>Identified</strong> - We believe the issue has been resolved and are getting systems back online.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:49</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing an outage in one of our servers. We are currently in contact with support from our upstream provider to isolate what is causing the issue.</p>